Privacy Policy
Last updated: 21 October 2026
AMClub is operated by SWATHISRI INFRA PROJECTS PRIVATE LIMITED.
1. What we collect
Account details (name, phone, email); business details (business name, sector, state, GSTIN/Udyam where you provide them); for providers, the PAN, bank account details (account holder name, account number, IFSC) and credential documents needed to verify and pay you; delivery addresses you save; your orders, requirements, quotes and messages; voice notes, photos and documents you send to the AMClub assistant on WhatsApp; and basic device/usage data, including error reports.
2. Why we collect it
To operate your account, match your requirements with providers, process payments and invoices, send transactional notifications, provide support, and keep the marketplace safe. We do not use your data for third-party advertising.
3. Consent and withdrawal
We process your data with your consent, collected when you sign up. You may withdraw consent and request account deletion at any time via support; records we must keep under tax and company law are retained for the statutory period.
4. Voice recordings and WhatsApp media
If you use voice input on our website or app, your recording is sent to a speech-recognition service to fill the form and is not stored after processing; only the text transcript is kept with your requirement. Voice notes, photos and documents you send to the AMClub assistant on WhatsApp are different: they are stored securely in India so we can process your request, and are kept only for the period set in our retention schedule, after which they are deleted.
5. Who we share with
Payment processing (Cashfree), messaging (SMS/WhatsApp/email vendors), identity verification (KYC services), speech-to-text, and — when you use an AI assistance feature — AI model providers, each receiving only what is needed for that function. AI model providers may process that content outside India; we use them only under terms that bar them from training their models on your content. Providers see the requirement details needed to quote and deliver. We never sell your data. We also use a bot-protection check at sign-in (Cloudflare Turnstile), hosting and infrastructure providers (Vercel for the website and API, Fly.io for the WhatsApp assistant), error monitoring (Sentry), anonymous visit and page-speed counts (Vercel Web Analytics and Speed Insights, which set no cookies and keep no identifier, so they run for every visitor) and, with your consent, product analytics (PostHog). Each receives only what its function needs, and some process data outside India (see “Where your data lives”).
6. Where your data lives
Your account, order and document data is stored in India (Mumbai region), where the website and API also run, with industry-standard encryption in transit and at rest. Bank account numbers are additionally encrypted at the column level. Some processing happens outside India: the AMClub assistant on WhatsApp runs on servers in Singapore, so your WhatsApp messages and media are handled there before they are stored in India; usage analytics (PostHog), the anonymous visit and page-speed counts (Vercel) and error reports (Sentry) are processed outside India; and, when you use an AI assistance feature, the content needed for that request may be processed by an AI model provider outside India (see “Who we share with”).
7. Your rights
You may access, correct, export, or delete your data. Deletion requests are completed within the response period shown when you file the request, except records with statutory retention requirements.
8. Grievances
Write to our Grievance Officer at grievance@amclub.in or on the company line +91 83411 15455. We acknowledge every grievance within 24 hours and aim to resolve it within 15 days, in line with the Digital Personal Data Protection Act, the IT Rules 2021 and the Consumer Protection (E-Commerce) Rules 2020. The officer’s name, designation and postal address are published on our Grievance page.
9. Updates
We will post any changes to this policy on this page with an updated date above.
Questions about this policy: support@amclub.in · Grievances: grievance@amclub.in (acknowledged within 24 hours)