ప్రొవైడర్ అనుబంధం
Last updated: 10 అక్టోబర్, 2026
AMClubను SWATHISRI INFRA PROJECTS PRIVATE LIMITED నిర్వహిస్తోంది.
1. Payment protection (escrow)
The buyer’s payment for your order is collected upfront and held by the platform’s payment partner. It is released to you after the buyer confirms the work is complete and the platform approves the release. If the buyer neither confirms nor raises a dispute within 3 days (72 hours) of your delivery, the order auto-completes as described in the Terms of Service and the same release process follows. Refunds and disputes are handled under the Refund & Cancellation Policy.
2. AMC Score
The platform computes a public reliability score for every provider from verified transaction events: how quickly you respond to requests, on-time delivery, completion confirmations by buyers, and dispute outcomes. These are the factors; the formula itself is not published. Your score accrues from your first order. You can see your own score before it is shown to buyers.
3. Buyer rating
Buyers are rated too, on objective service levels such as confirming delivery on time and payment behaviour, so that reliability is measured on both sides of every order.
4. Responding to requests (auto-decline)
When you are matched to a buyer’s request for quotes, you are expected to respond within the response window shown in the request. If you do not, the platform sends a courteous decline to the buyer on your behalf so they are not kept waiting. The first time this happens you will be notified.
5. Use of your data
Quote and transaction data may be used in anonymised, aggregated form to improve platform services. Photos and voice recordings you submit are stored and may be processed by automated (AI) systems for evidence, verification and service features. Our Privacy Policy governs all personal data.
6. Goods supply on AMC Mart
This section applies when you sell goods through AMC Mart. You may list goods only after your GSTIN is verified; each listing is reviewed before it goes live and may be suspended for inaccuracy. You are responsible for the accuracy of every listing — name, specification, brand, HSN code, GST rate, country of origin, minimum order quantity and price tiers — and you warrant that goods supplied conform to the listing and to the buyer's accepted quote where the order arose from a goods request. Categories regulated under BIS or other mandatory standards stay blocked until you evidence compliance. On every goods order you dispatch with a dispatch photo and your tax invoice to the buyer, and confirm delivery with a delivery photo; where the consignment value meets the statutory threshold you generate the e-way bill and record its number at dispatch.
7. Goods payments, tax and release
AMC collects the buyer's payment and holds it until release. Your payout for a goods order is released only after delivery evidence has been recorded, the buyer has confirmed receipt (or 72 hours have passed without objection), and the category's return window has closed with no return open. The commission for each Mart category is shown to you before you list and is fixed for an order at the time it is placed; changes to category commission apply to new orders only. Where tax deduction at source applies to payments made to you, AMC deducts it at the rate notified and states the section, rate and amount on your payout advice. Payment gateway fees are borne by AMC out of its commission. Commission and tax invoices are generated automatically for every goods order.
8. Returns, warranty and liability for goods
A buyer may open a return within the category's return window for short quantity, damage in transit, or goods that do not match the listing. AMC's operations team resolves each return on the evidence submitted and may order a full or partial refund from the held amount; who bears return freight for each category is shown on the listing and applies to that order. Any manufacturer's warranty on goods you supply passes to the buyer unchanged. You remain the seller of the goods for the purposes of product quality, conformity and applicable product liability; AMC operates the marketplace and payment collection and is not the manufacturer or seller of record of your goods. Until a later version of this addendum sets out liability caps and indemnities for goods transactions, the limits in the Terms of Service (section 9) apply.
Questions about this policy: support@amclub.in · Grievances: grievance@amclub.in (acknowledged within 24 hours)