Hardware & Components: High-definition CCTV camera units (Dome / Bullet as per agreed specification). 4 / 8 / 16 Channel DVR/NVR unit with power supply. Surveillance-grade internal Hard Disk Drive (HDD) for storage. BNC connectors, DC pins, and centralized power supply box / PoE switch. Installation & Cabling: Physical mounting of cameras at optimal viewing angles. Structured cabling up to agreed bundle lengths (neatly clipped/clamped). Power supply integration and adapter connection. Configuration & Training: DVR/NVR settings configuration (resolution, frame rate, continuous/motion recording). Mobile phone remote view setup (app installation and live streaming setup via customer's Wi-Fi/internet router). End-user demo on how to view live feeds, playback past recordings, and download footage clips. Warranty: 1-Year manufacturer warranty on cameras, DVR/NVR, and hard drive. Free on-site service support for any installation defects for 30 days. What’s Not Included (Optional / Exclusions) Internet Connection: Wi-Fi connection, broadband plan, router, or LAN cables from your ISP (must be provided and active by the client for remote view). Civil & Concealed Conduit Work: Deep wall grooving, specialized PVC casing/piping, false-ceiling cutting, or wall repainting unless specifically quoted. Extra Cabling: Cable runs exceeding the included package quota (billed per additional meter). Display Units: TV / HDMI monitor for local viewing (available at extra cost or client can provide their own). Physical Damage / Act of God: Damage caused by rodent/rat chewing, power surges/lightning, physical tampering, or water ingress outside standard camera IP ratings. Section 2: Computer (Desktop & Laptop) Repair / Service Package What’s Included Diagnosis & Inspection: Complete hardware and system diagnostic to locate faults (RAM, SSD/HDD, motherboard, display, charging port). Servicing & Maintenance: Internal dust cleanup, fan cleaning, and premium thermal paste application (for overheating laptops/desktops). Operating System installation or fresh reinstallation (Windows / Linux). Essential driver updates (display, audio, Wi-Fi, chipset) and basic software setup (browser, PDF viewer, media player, office suite). Virus, malware, and adware scanning and removal. Post-Repair Testing: Stress testing for thermal stability, battery charging cycle check, and benchmark check. Service Warranty: 30-day testing warranty on labor/service performed. What’s Not Included (Optional / Exclusions) Spare Parts & Upgrades: Replacement hardware (SSD, RAM module, keyboard, battery, screen, motherboard replacement/chip-level repair) is billed separately after customer approval. Software Licenses: Paid software licenses (e.g., genuine Windows key, paid Antivirus subscriptions, Microsoft Office lifetime/yearly packs) are not included unless purchased extra. Data Guarantee: While full effort is made to safeguard files, recovery of deeply corrupted or mechanically dead drives requires specialized lab data recovery (quoted separately). Customers are advised to back up critical data. Liquid/Physical Damage: Rework or warranty coverage does not apply if a device suffers water spillage or drops after delivery.
CCTV Installation Package What’s Included: Cameras (Dome/Bullet) & DVR/NVR unit Storage Hard Drive (HDD) Power supply, connectors & standard cable Complete mounting & camera positioning Mobile app setup for live remote viewing 1-Year hardware warranty + 30-day service support
Active Wi-Fi/Internet connection & router Extra cable beyond package limit (charged per meter) Monitor/TV screen for live display Wall grooving / concealed conduit piping Damage from power surges, water leaks, or rodent bite